DOES MY PET NEED TO BE PRESENT FOR THE TELEHEALTH VIDEO CALL?
Yes! In California it is required that your pet is present for the Telehealth video call to diagnosis and prescribe medications. If you do not live in California your pet is not required to be present (although we would LOVE to meet them!)
WHAT SHOULD I ANTICIPATE DURING OUR INITIAL APPOINTMENT WITH ZEN PET HEALTH?
At Zen Pet Health, your pet's well-being is our top priority. During your first appointment, Dr. Van Zant will begin by addressing any questions or concerns you may have. Depending on where you live* she will ask clarifying questions and deep dive with you to figure out the causes of your pets illness; or if your pet is healthy she will create a customized plan to keep your pet’s health fine tuned. Please allocate approximately 50 minutes for this appointment. Additionally, new clients are required to provide a deposit of $75.00 to secure their appointment slot. This will be applied toward your final bill.
*see above
WHAT IF I DON’T LIVE IN CALIFORNIA?
At Zen Pet Health, we offer non-medical pet advice from Dr. Van Zant. She will help guide you through the whirlwind of pet foods available, tips and tricks of new pet ownership, and many more! Your pet does not need to be present for this telehleath video call but we would love to meet them! Please allocate approximately 45 minutes for this appointment. Additionally, new clients are required to provide a deposit of $75.00 to secure their appointment slot. This will be applied toward your final bill.
I HAVE A NEW PROBLEM THAT WE DIDN’T DISCUSS AT OUR FIRST APPOINTMENT, CAN I HAVE THAT ADDRESSED AT OUR FOLLOW-UP APPOINTMENT?
We prioritize comprehensive care for all our patients. If you have a new problem or question that arises after your initial appointment, we encourage you to schedule a telehealth appointment with Dr. Van Zant. This ensures that she can dedicate ample time to address your concerns effectively. As Dr. Van Zant's availability may be limited, scheduling a separate appointment allows us to provide the highest level of care to all our patients.
I HAVE ANOTHER PET IN THE HOUSE, CAN DR. VAN ZANT SEE THEM DURING MY OTHER PETS’ APPOINTMENTS?
At Zen Pet Health, we strive to provide individualized care to each of our patients. While Dr. Van Zant values the well-being of all your pets, she does not typically have availability for multi-pet appointments unless scheduled in advance. This ensures that each pet receives the focused attention and comprehensive care they deserve during their appointment. There are no multi-pet discounts available at this time.
HOW CAN I RESCHEDULE MY APPOINTMENTS?
At Zen Pet Health, we understand that unforeseen circumstances may arise that require you to reschedule your appointment. To do so, you can contact us directly by email. Simply leave a message with our team at admin@zenpethealth.com or 1-855-936-7388. We kindly ask that you notify us of any changes to your appointment no later than 24 hours prior to the scheduled time. Please note that a $100 cancellation fee will be charged to the payment method on file for cancellations made after this time frame. Thank you for your cooperation and understanding.
PRICE LIST
1.TELEHEALTH DEEP DIVE
What it is: Deep dive into your pets’ health with Dr. Van Zant. This is for first time clients and existing clients/patients that have new medical issues to discuss. We will discuss your pets’ TCVM pattern (damp heat v. dry heat v. stagnation, etc.) Western diagnosis (Arthritis v. Allergies v. behavior problems), and review all lab work, X rays, ultrasounds, etc. Once the TCVM pattern is established we will discuss the correct herbs, supplements and diet for your pet in the comfort of your home. The is also a great option for pet parents to discuss end of life care for their pets and how to support them.
Duration: 1 hr
Cost: $300.00
2. TELEHEALTH SHORT ‘N’ SWEET
What it is: This is for follow up from our first appointment to ensure the treatment plan is working correctly. This is also for the client that wants a quick consultation on diet, supplements, and general questions about their pet. This is not for new diagnosis’, treatment plans or end of life planning.
Duration: 30 min
Cost: $150.00
